Privacy Policy

1. Information we collect

When you make a purchase, we collect your name, email address, and phone number to process your order and provide customer support. We do not store payment card details — all payment processing is handled by our licensed payment partner, SSLCommerz.

2. How we use your information

• To process and fulfil your orders
• To send order confirmations and receipts
• To respond to customer support requests
• To comply with legal obligations

3. Data security

Customer personal data is encrypted at rest using AES-256-GCM encryption. Data in transit is protected by TLS. We limit access to personal data to authorised staff only.

4. Data retention

We retain transaction records for a minimum of 7 years to comply with financial regulations. You may request deletion of your personal data by contacting us, subject to legal retention requirements.

5. Third parties

We share necessary transaction data with SSLCommerz (our payment processor) to facilitate payments. We do not sell your personal data to any third party.

6. Contact

For privacy-related queries, contact us at forhad@hoveredgroup.com.